Frequently Asked Question's
Contact PartyGo Rentals Service
Welcome to PartyGo Rentals! We’re here to make your event planning experience as smooth and stress-free as possible. Below, you’ll find answers to some of the most common questions about our services. If you don’t see your question here, feel free to contact us at (310) 810-2205 or visit our website at https://partygorentals.com/.
Ordering
How do I place an order?
You can place an order directly through our website at https://partygorentals.com/ or by calling us at (310) 810-2205.
What is the maximum number of guests you cater to?
PartyGo Rentals specializes in professional event rentals for events of approximately 50–300 guests. For larger events, contact our team so we can review your rental needs and availability.
Can I customize my rental order?
Yes! We offer a variety of rental options to suit your needs. Contact us to discuss customization options for your event.
How far in advance should I place my order?
We recommend placing your order as soon as possible to ensure availability, especially during peak seasons.
Delivery Service
Do you offer delivery services?
Yes, we offer delivery services to Los Angeles, Santa Monica, and surrounding areas.
Is there a delivery fee?
Delivery fees vary based on your location and the size of your order. Contact us for a detailed quote.
Can you deliver to beaches or parks?
Yes, we can provide rentals for many beach and park events, subject to location, access, permit requirements, and availability. Contact us with your event location so we can review the details.
What are your delivery hours?
Our standard delivery hours are from 8:00 AM to 5:00 PM. If you need delivery outside these hours, please contact us to discuss availability.
Do I select delivery date on the calendar?
Where do I enter delivery & pickup times?
What are your standard hours?
8:00 AM – 5:00 PM.
Can I get a same-night pickup?
Yes, after 5:00 PM is a special service with an additional fee.
Do I need to calculate my delivery fee?
Can I request delivery before 8:00 AM?
Do you accept last-minute orders?
Yes, subject to availability. Orders placed within 24 hours of the scheduled delivery date/time are subject to a $200 Rush Order Fee.
Payment & Cancellation
What payment methods do you accept?
We accept Credit/Debit Card, ACH, Zelle, and cash. We accept all major credit cards, including Visa, Mastercard, and American Express.
When is payment due?
For orders booked more than 7 days before the scheduled delivery date, a 30% Booking Deposit is required to reserve the equipment. The remaining balance is due 7 days before delivery. Orders booked 7 days or less before delivery require full payment at booking.
What is your cancellation policy?
Can I make changes to my order after payment?
Yes, you can make changes to your order, subject to availability. Please contact us as soon as possible to make adjustments.
Products & Information
What types of products do you offer?
We offer a wide range of event rental equipment, including tents, tables, chairs, linens, staging, lighting, catering equipment, glassware, flatware, and more for weddings, corporate events, schools, fundraisers, private celebrations, and other events.
Are your products clean and well-maintained?
Absolutely! We take pride in providing clean, high-quality equipment for every event.
Do you provide setup and breakdown services?
Yes, we offer setup and breakdown services for an additional fee. Let us know your needs when placing your order.
Do I need insurance for my event?
Insurance requirements vary depending on the venue and event type. We recommend checking with your venue and can provide additional information upon request.
Contact Us
- Address: 11150 West Olympic Boulevard, Suite 1050, Los Angeles, CA, 90064
- Phone: (310) 810-2205
- Website: https://partygorentals.com/
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