Delivery and Rental Agreement
By placing an order with PartyGo Rentals, the customer (the Renter) agrees to the following terms and conditions.
PAYMENT TERMS & BOOKING REQUIREMENTS
- Orders booked more than 7 days before the scheduled delivery date/time: a 30% Booking Deposit is required to reserve equipment and
confirm the order. - The remaining balance is due no later than 7 days before the scheduled delivery date.
- Orders booked 7 days or less before the scheduled delivery date: full payment is required at booking.
- Accepted payment methods: Credit/Debit Card, ACH, Zelle, and cash.
- Orders placed within 24 hours of the scheduled delivery date/time incur a $200 rush order fee
Payment Policies and Booking Requirements
- More than 7 days before the scheduled delivery date/time: 90% of amounts paid will be refunded. PartyGo Rentals retains 10% as a
Cancellation & Administrative Fee. - 7 days to more than 24 hours before the scheduled delivery date/time: 50% of amounts paid will be refunded. PartyGo Rentals retains
50%. - 24 hours or less before the scheduled delivery date/time: no refund will be issued.
- Special or customized items: payments attributable to special or customized items are non-refundable once those items have been
ordered, including but not limited to balloons, special linens, tents, helium, and propane.
ORDER LOADING & NO-REFUND TRIGGER
- PartyGo Rentals may prepare or load orders in advance as part of normal operations. Loading an order more than 24 hours before the
scheduled delivery date/time does not by itself eliminate the Renter’s refund rights under the Cancellation Policy. - Within the final 24 hours before the scheduled delivery date/time, an order is considered committed to dispatch when it is marked
Loaded in PartyGo Rentals’ system or the equipment has been physically loaded onto the assigned delivery vehicle. - Once an order is within the final 24-hour period, no refund will be issued, whether or not loading has already occurred.
REFUNDS
- Refunds are calculated under the Cancellation Policy above and are issued to the original payment method within 7-10 business days after
approval. - Where applicable, PartyGo Rentals may deduct non-refundable third-party payment processing charges actually incurred in connection
with the Renter’s payment or refund. - Any approved store credit will be issued according to the amount approved by PartyGo Rentals.
WILL-CALL SECURITY DEPOSIT / HOLD
- Will-call orders require a Security Deposit/Hold starting at $200. PartyGo Rentals may require a higher amount depending on the
equipment/order. - The Security Deposit/Hold is separate from the Booking Deposit and rental charges.
- The Security Deposit/Hold is 100% refundable after all equipment is returned in the same condition, provided there are no missing items,
loss, theft, or damage. - PartyGo Rentals may apply the Security Deposit/Hold toward amounts owed for missing, lost, stolen, or damaged equipment. Any remaining
refundable balance will be returned to the Renter.
DRIVER WAIT AND RE-DELIVERY
- Drivers will wait up to 5 minutes at the delivery address.
- If delivery cannot be completed due to the Renter’s absence or failure to provide access, a $150 re-delivery fee will apply and must be paid
before re-delivery. - If PartyGo is required to wait more than 5 minutes during delivery or pickup for reasons caused by the Renter, a $150 charge per 30 minutes
will apply thereafter. - Re-delivery will be scheduled and charged separately and must be paid before re-delivery is performed.
- If the Renter refuses to pay for re-delivery, the order is cancelled and no refund will be provided
RENTAL PERIOD
The standard rental period is 24 hours. Delivery or pickup adjustments made by PartyGo Rentals will not result in additional charges for the
Renter.
RESPONSIBILITY OF EQUIPMENT / LOSS OR DAMAGE
- The Renter assumes full responsibility for all rental items from the time of delivery or pickup until items are returned or collected by PartyGo
Rentals. - The Renter will be charged replacement cost for lost, missing, stolen, or damaged items
CARD ON FILE AUTHORIZATION
- The Renter authorizes PartyGo Rentals to charge the payment card on file for unpaid amounts arising from lost, missing, stolen, or damaged rental equipment for which the Renter is responsible under this Agreement.
- PartyGo Rentals will provide notice of the applicable charges and allow the Renter 24 hours from the time notice is sent to make payment, request a different payment method, or contact PartyGo Rentals regarding the charges.
- If payment is not received and the Renter does not respond within the 24-hour notice period, PartyGo Rentals may charge the outstanding amount to the payment card on file.
- This authorization does not limit the Renter’s responsibility for amounts due under this Agreement if the card-on-file transaction is declined or otherwise unsuccessful.
OPTIONAL DAMAGE WAIVER
The Damage Waiver is an optional add-on that provides limited protection against minor accidental damage to rental items resulting from
normal use during the rental period. It is not insurance and does not cover, including but not limited to:
• Loss or theft of items
• Missing or unreturned equipment
• Misuse, abuse, or negligence
• Intentional damage
• Damage caused by weather conditions, including wind, rain, or extreme heat
• Excessive staining, burns, wax, or residue
• Damage occurring during transportation, handling, or storage by the Renter
The Renter remains fully responsible for damage or loss not covered by the waiver, including the full replacement cost of missing or irreparably
damaged items. PartyGo Rentals reserves the right to determine whether damage is normal wear or excessive damage. By selecting the
Damage Waiver, the Renter agrees to these terms.
LIABILITY WAIVER
- PartyGo Rentals is not responsible for injuries, damages, or losses caused by the use of rented equipment.
- PartyGo Rentals is not liable for damages to the Renter’s property or caused by employees, delivery drivers, or subcontractors during delivery
or pickup.