By placing an order with PartyGo Rentals, the customer (hereafter referred to as “Renter”) agrees to the following terms and conditions:
Payment Terms
- Full payment is required to reserve equipment. This guarantees service and helps keep prices affordable.
- Payment must be received no later than 3 days before the event date. Orders not paid within 24 hours of the event will incur a $50 rush order fee.
Cancellation Policy
- Full refunds are available for cancellations made on the same day as payment, provided the cancellation occurs before 2:00 PM Pacific Standard Time.
- Cancellations after 2:00 PM will incur a 4% refund processing fee.
- No refunds will be issued for cancellations made after items have been loaded onto the delivery vehicle or are in route to delivery.
- Cancellations before 48 hours of the event will be refunded their payment amount minus the 8% processing fee, cash, check or Zelle will receive full refund amount.
Delivery and Pickup
- Renter is responsible for maintaining the quality of delivered equipment. Any damages or excessive dirtiness will result in additional charges.
- Delivery will occur within the agreed-upon time window. Drivers will wait a maximum of 5 minutes if the Renter is unavailable.
- If delivery is missed, a $50 re-delivery fee will apply and must be paid before items are delivered.
- If the Renter declines re-delivery, only 20% of the order total will be refunded.
Rental Period
The standard rental period is 24 hours. Delivery or pickup adjustments made by PartyGo Rentals will not result in additional charges for the Renter.
Loss or Damage
Renter will be charged for any lost or damaged items at replacement cost.
Liability Waiver
- PartyGo Rentals is not responsible for any injuries, damages, or losses caused by the use of rented equipment.
- PartyGo Rentals is not liable for damages to the Renter’s property or caused by employees, delivery drivers, or subcontractors during delivery or pickup.
